一般情況下，訂單會在 1-2 個工作天內處理並發出。如果我們寄錯了貨或寄錯了商品，請聯絡客服；我們將免費重新出貨。

訂單一旦處理並交付，將不接受任何訂單取消。

我們僅接受因品質控制問題或運輸損壞引起的退貨。

為高效率解決這些問題，我們為所有客戶提供產品更換服務。請聯絡客戶服務部，並提供以下資訊：（1）客戶姓名，（2）電話號碼，（3）電子郵件地址，（4）批號，（5）有效期限，以及（6）參考照片。

If you encounter any issues with your order—such as receiving damaged items, missing products, or the wrong items—please contact us within 14 days of receiving your package. To help us resolve the matter quickly, include your order number, clear photos of the issue, and the lot number printed on each product (if applicable).

Due to the nature of skincare products, we are unable to accept returns on opened or used items. However, if your order arrives damaged or incorrect, we will replace or refund the affected products in accordance with our policy. For any concerns, please reach out through our Contact Us page, and we’ll do our best to make things right.