All Canadian orders over $90 CAD (before tax and after discounts) qualify for free shipping. Once your order is placed, it will be fulfilled within 3 business days from our warehouse in Richmond, BC. Delivery typically takes 3–10 business days, depending on your location and the carrier’s schedule.

Due to the recent ruling by the United States Supreme Court regarding tariffs under the International Emergency Economic Powers Act, we are awaiting further guidance from U.S. Customs and Border Protection on how this will affect incoming shipments.

At this time, Zonos (via Canada Post) will temporarily pause all U.S. shipments until further notice.

Thank you for your patience. We will provide updates as soon as more information becomes available.

If you encounter any issues with your order—such as receiving damaged items, missing products, or the wrong items—please contact us within 14 days of receiving your package. To help us resolve the matter quickly, include your order number, clear photos of the issue, and the lot number printed on each product (if applicable).

Due to the nature of skincare products, we are unable to accept returns on opened or used items. However, if your order arrives damaged or incorrect, we will replace or refund the affected products in accordance with our policy. For any concerns, please reach out through our Contact Us page, and we’ll do our best to make things right.