VIVA wants you to be happy with your purchase. If you would like to return or exchange a phone or web order, please call or email Customer Care toll-free to obtain a return authorization and receive further instructions:
1-866-430-5666 Monday-Friday 9-5 (PST) email@example.com
Please return items in their original packaging and include a copy of the packing slip. You can return items up to 30 days after the date we shipped your order. Shipping charges are not refundable. Shipping fees to return purchase is at own expense
Remember, we cannot accept returns without prior authorization.
If we shipped the wrong item to you by mistake, please contact Customer Care; we will re-ship your order with the correct item at no additional cost.